I'm not sure why it's giving you problems. Looking at my past email traffic with them, it looks like I set up an account, and then they sent me a temporary password. I logged in with that and then changed it and it has worked since then. Purchasing was a little strange, though. I placed an order, and then a few days later got an email asking for my tax id number or ssn for customs purposes. When I've purchased things from overseas previously, I haven't had that experience. Eventually I capitulated and it all seemed to work out fine--this was over 2 years ago and no one (that I know of) has stolen my identity yet. Oh, and shipping was $20. I wasn't happy about that, but they were the only place that had the mold I wanted...