Not to derail this at all...but you are right. I had a big issue with the "cheese tech" today and after lots of frustration, finally April (admin) sent me the correct answer to my question plus a $10 gift card for the trouble the other guy gave me. Everyone always raves about them, so it's nice to know you can relate. I still buy from them if I can't get what I need from the Canadian company here that I also buy from.
I made a big rennet mistake on my first cheese. I forgot to read the bottle, it was a double strength and I used it as though it were single...oh, the cheese was so sour!!!