I have purchased from this company for about 3 years, the response was always fast and the shipping price reasonable. They ship international while others dont. Some may say this because the molds/cultures maybe spoiled and ineffective after that trip but i never experienced a problem at all. I had a question about a problem i created on my cheese once and sent an email got a reply within 12hours!! So from my point of view they are rated very high from product price with shipping and customer service.