I placed my first order at Cheeseandyogurtmaking.com and honestly haven't been treated this poorly by any other vendor, even outside of cheesemaking supplies. They sent me a cheese trier in a holder that was ripped and filthy, like it had been driven over by a tire. I asked for a replacement and they did not even acknowledge receipt of the email. I figured it must have been lost in the fray, so I re-sent it and they didn't respond to that one, either. I'm really disappointed because their butter muslin is great, but I would not buy from there again based on how I've been treated. I would not anticipate receiving any help whatsoever if anything goes wrong with an order.