Valencay cheese big disappointment?, with picture

[grandma]

Hello,

I just bought a pyramid cheese from a store.
I found it very hard the white "ash?" on the outside was very dry.
Overall a big disappointment.
Now my question should this cheese be like this, see picture, or have the store sold me a to old cheese.
Ps. I don't think they kept the cheese refrigerated either. Uncertain of this.

Thanks in advance /Grandma.

[Tomer1]

The paste should be soft and creamy,
Return it.

However it is interesting to find out what went wrong since it seems like it dried up.